What’s the latest from FACT3?
Welcome to our March newsletter.
It’s finally spring. March has been a busy month at FACT3 HQ as many of our clients reach financial year end. Looking back over the past 12 months, we’ve achieved some fantastic milestones. Here are THREE standout highlights:
1. ISO 27001 Accreditation
A significant achievement for the FACT3 team, led by Andrew Doyle (Systems Partner), Andy Potkins (Head of Service Delivery) and Adam Ollier (Head of Technical Delivery) which demonstrates the high quality standards of data secruity that we work to. Keep your eyes peeled for more information on this in April.
2. World-class +82 NPS score
Led by Senior People Advisor Tracy Edmondson, our client check-in squad has gathered feedback from over 50 clients since November. The result is a +82 NPS score, reflecting the consistently high standard of service delivered by our team.
3. Client Service Centre Launch
Our hub squad has built a new client service centre, giving clients access to key information in one place. Led by Lee McKenna (Business Improvement Manager) and James Firminger (Head of Systems Development), this has improved efficiency, clarity and overall client experience.
That’s just a snapshot of the progress we’ve made over the past year.
March update
It’s been a busy month exploring AI for SMEs, catching up with Myles on his Ironman journey, and hosting our latest Matter of FACT webinar. Take a few minutes to catch up on what we’ve been working on.
It’s a Matter of FACT webinar – catch up now
If you couldn’t join us live, last week’s session covered key topics impacting SME leaders in the new financial year—from employment law changes to financial planning and practical AI adoption.
Key takeaways:
People – Preparing for employment law reform
With changes to sick pay, dismissal rules and employee protections coming in phases, now is the time to update policies, processes and manager training.
Numbers – Using budgets as a strategic tool
Strong budgeting enables better decision-making, clearer accountability and more confident planning. Building flexibility and stress-testing assumptions is critical in an uncertain environment.
Systems – Taking a practical approach to AI
The biggest gains come from targeted use cases; automating small tasks, improving workflows, and treating AI as a support tool, not a silver bullet.
You can watch the full session on LinkedIn here
The Ironman Journey Continues...
Two months into his Ironman journey, Myles is already seeing the reality behind the challenge: it’s not about motivation, it’s about discipline. While motivation comes and goes, discipline drives consistency: early mornings, structured sessions, and sticking to the plan when it would be easier not to. That’s where real progress happens.
There’s a clear crossover into business. By treating time as a finite resource and planning it deliberately, Myles has found that the same discipline required for training is sharpening his focus at work. With training ramping up ahead of his first race in Lanzarote this May, the challenge now is maintaining that structure as demands increase.
A useful reminder: long-term results, whether in sport or business, are built through small, consistent actions.
Catch up on the next stage of his journey here
From hype to impact: applying AI for SMEs
Partner Andrew Doyle shares his perspective on how UK SMEs can approach AI in a practical, commercially sensible way.
With so much noise around AI, it’s easy to feel overwhelmed. The reality is simpler: start small. Focus on clear data policies, short trials, and targeted use cases that genuinely save time.
It’s also important to recognise that AI isn’t used the same way across a business. Leaders often use it for ideation and planning, while teams use it within day-to-day workflows. Understanding this difference is key to successful adoption.
Read the full article here