10 Step Management Programme

The 10 Step for First Line Managers is a programme designed to give participants a tour of the various facets of Line Management.

Whether an experienced Manager or just starting out, there is something for everyone in this programme. The sessions, known as ‘steps’ will cover 10 different aspects of Management. They are hands-on, interactive workshop style sessions giving participants the vital tools to handle line management issues with confidence!

By addressing employee-related issues proactively, managers can foster a positive work environment, leading to higher levels of engagement and motivation among employees.

Perfect for:

New Managers
Many individuals are promoted into management roles based on strong performance in their previous positions. However, managing people is an entirely different skill set.

For those new to leadership, this course provides essential training in core management principles, including how to lead, coach, and support a team effectively. It recognises that being a high performer doesn't automatically translate into being a strong manager, and offers the tools and mindset shift needed to make that transition successfully.

Experienced Managers
Some managers may have been in leadership roles for years but never received formal training, instead relying on intuition or learning on the job. Others may have completed training in the past, but workplace dynamics, policies, and best practices have evolved significantly.

This course provides an opportunity to formalise their knowledge, refresh their skills, and align their approach with today’s leadership expectations—helping them remain effective, relevant, and confident in a rapidly changing environment.

Aspiring Managers
Within every business, there are individuals who show clear potential for leadership and like to plan their development proactively. These are the team members who value preparation, seek clarity in their career direction, and want to be ready when the opportunity to step up arises.

This course provides them with a solid foundation in management principles, practical tools, and the confidence to take on leadership responsibilities when the time comes. It’s a structured, forward-thinking approach to succession planning, ensuring future managers are not only identified but fully equipped to succeed from day one.

Key outcomes:

Participation in this course will provide you with:

  • An ability to become self aware of your own management style and preferred team roles

  • A knowledge of high impact communication techniques

  • An awareness of conflict management and dealing with difficult people

  • An ability to problem solve using a wide range of techniques

  • An awareness of the employment journey

  • An awareness of disciplinary and grievance

Course content

The 10-Step Management Course runs over six months, allowing delegates to fully absorb the content and apply it in real time within their roles. The programme includes two 1-to-1 coaching sessions and peer review opportunities, helping participants adapt their approach, reflect on feedback, and evolve into confident, capable leaders.

  • Introduction to Belbin and the power of behavioural profiling to enhance communication & productivity

  • Effective Team Working, Leading & Managing Your Team

  • Motivation & Communication

  • Dealing with difficult people and resolving conflict.

  • Time Management & Delegation

  • Problem Solving & Decision Making

  • Equal Opportunities, Recruitment, Selection & Dignity at Work

  • Induction, Probationary Periods, Managing Attendance & Overview of Capability

  • Overview of Disciplinary & Grievance

  • Graduation and Putting it into Practice

Upcoming Course:

11th September 2025

Ready to become a confident and capable leader?

Get in touch today to book your place on the 10-Step Management Course